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Frequently Asked Questions

What is your return policy?

Our return policy varies based on the product and condition. Please check the product page or contact our customer service for more information

How long does it take to receive my order?

Delivery time varies based on your location and the shipping method selected during checkout. We usually process orders within 1-3 business days.

What if I received the wrong product?

Please contact our customer service immediately, and we will arrange for a replacement.

How can I determine the right size for me?

We have a size guide blog on our page. You can also contact our customer service for assistance.

What payment methods do you accept?

accept Mpesa payment and cash on delivery.

Are your shoes made of genuine leather?

We have both genuine leather and synthetic options. Please check the product page for details.

Do you offer discounts or promotions?

Yes, we regularly offer discounts and promotions. Please keep checking our daily,weekly and monthly updates on our socials.

How do I know if a product is out of stock?

If a product is out of stock, it will be indicated on the product page or during checkout. You can also contact our customer service for more information.

Can I cancel my order?

We can only cancel orders that have not yet been processed and delivered.. Please contact our customer service as soon as possible if you wish to cancel your order.

Can I exchange my shoes for a different size or color?

Yes, we offer exchanges for a different size or color. Please check our exchange policy or contact our customer service for more information.

What if my shoes are defective?

We apologize for any defects in our products. Please contact our customer service immediately, and we will arrange for a replacement or refund.

Can I place an order over the phone?

We recommend following the care instructions on the product page or consulting a professional shoe care service for guidance.

How do I care for my shoes?

We recommend following the care instructions on the product page or consulting a professional shoe care service for guidance.

How can I contact customer service?

You can contact our customer service through email,whatsapp or phone. Please check our contact page for more details.

Can I pick up my order in-store?

Unfortunately, we do not currently offer in-store pickup. We only offer delivery services to your chosen address.